We want every ModZone order to arrive as described and fit the device it was purchased for. This page explains how returns, refunds, and damaged-item claims work for orders placed through 020weixiu.com.
Standard return window
You can request a return within 30 days of delivery for eligible items. Returned items should be unused, uninstalled, and in resellable condition with the original packaging whenever possible.
Items that usually qualify
- Unopened or uninstalled shell kits, skins, protectors, and accessories ordered in the wrong size or color.
- Items that arrived damaged, defective, or not as described.
- Orders where we confirmed the wrong fit after reviewing your photos or model details.
Items that may not qualify
- Products that have already been installed, heavily handled, trimmed, or applied to a device unless they were defective on arrival.
- Items returned without enough condition information for us to confirm the issue.
- Consumables, clearance items, or special-order products when the listing states they are final sale.
Damaged, missing, or incorrect items
If something arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery at [email protected]. Please include your order number, a short description of the issue, and clear photos of the product, packaging, and shipping label.
How to start a return
- Email [email protected] with your order number and the reason for the request.
- Wait for return instructions before shipping the item back.
- Package the product carefully and include the order reference when requested.
Refund timing
Once the returned item is received and checked, approved refunds are typically sent back to the original payment method within 5 to 10 business days. Processing time can vary by payment provider.
Return shipping
Customers are normally responsible for return shipping on change-of-mind returns. If the item was defective, damaged in transit, or clearly sent in error, we will work with you on the most appropriate resolution.
Fit questions before you buy
The fastest way to avoid a return is to confirm fit first. Use the Compatibility Guide or email us with your exact device model before placing the order.